Service Terms

These terms describe services supplied by TS Robotics Limited, registered in England and Wales under company number 16930550. Company and contact details appear at the end of this page. Sections marked for businesses apply to company customers; individual membership and consumer protections are addressed separately.

Public registration and personal enrolment are not yet available. See access and availability. Publishing these terms does not activate a service, charge you, or replace an earlier agreement automatically. The version presented and accepted for an order governs that order. The 24 October 2026 terms remain available for earlier acceptance records.

1. Services and availability

Magic Auth provides identity verification, digital signing, authentication and encrypted storage. Features depend on the service enabled for your account. Website examples explain the product; they are not live checks, completed signatures or access to a verified account.

A company orders identity checks and digital-signature usage. An individual owns their personal profile and may purchase premium Vault and Authenticator membership. Company purchases do not grant premium membership to the company's clients or staff.

Before payment, the order must identify the available service, price, tax, billing period and any setup fee. You must have authority to order for a business. A request for information does not create a paid subscription.

2. Personal profiles and company sharing

One individual has one profile, which may be associated with multiple companies. A company requests the details it needs and the individual authorises that particular disclosure. Membership fees do not buy access to another person's information.

A completed identity verification is reusable for three calendar months from completion, subject to current validity and the individual's permission for each requesting company. Reuse does not restart the validity period. Once it expires, the individual must complete a fresh check on the same profile.

Each verification requires its own explicit consent. Duplicate-profile detection requires a separate choice under the current enrolment design. Model training is a distinct, optional purpose and is never authorised by accepting these terms. The Privacy Policy explains the choices, evidence retention and rights requests.

3. Accounts and security

Use only your own account or an authorised company role. Passkeys and integration credentials must be protected against unauthorised use. Tell us promptly if an account or key may be compromised.

Business customers must keep API keys on trusted systems, follow documented request requirements and restrict staff permissions to their assigned duties. Company administration does not permit access to a client's Vault.

Keep your Vault encryption and recovery material safe. Recovering an identity profile does not reconstruct a lost encryption key. We cannot promise to recover content without the key needed to decrypt it.

4. Company purchases

Company bundles cover identity checks and digital signatures. The published Starter, Growth and Scale bundles last 30 days; the selected allowance and any setup charge are shown before purchase. Business prices are exclusive of applicable VAT unless stated otherwise. An agreed order or pricing schedule records any different commercial terms.

Payment is processed through Stripe where checkout is enabled. Access or credits depend on payment confirmation and account eligibility, rather than a browser return page alone. Contact us about a disputed charge using the invoice or transaction reference, without sending card details.

Each company is responsible for the lawful purpose of its requests, its own customer notices, the information it receives and its decisions about its clients. Where processing on its instructions requires a data processing agreement, that agreement must be in place. These public terms and a privacy notice do not substitute for it.

5. Individual premium membership

Optional Vault and Authenticator membership is listed at £25 per month for one individual. The checkout must state the full recurring total, including any applicable tax, before you agree to pay. Membership belongs to your personal account and does not change when a company relationship changes.

Membership renews monthly until cancelled. When the billing service is available, you can manage renewal in your personal account's billing portal. You can also request cancellation by emailing admin@tsrobotic.com from your account email, identifying the membership. The confirmation must state when renewal stops and when paid access ends.

Under the membership access rule, any refund, including a partial refund, revokes premium access for the invoice period being refunded. It does not invalidate a later paid period. A refund alone does not cancel future renewal, so a request to end the membership must also cancel renewal. This rule does not limit your statutory remedies or require you to accept a partial refund instead of a remedy you are entitled to.

6. Individual cancellation rights

If you are a consumer entering a distance contract for a service or digital content, a statutory cancellation period will normally apply. For these contracts it normally ends 14 days after the contract is made. Your order must explain the applicable right before purchase; nothing on this page treats that right as waived.

If you expressly request a service to start during that period, a lawful proportionate charge may apply when you cancel. Digital-content supply requires separate express agreement and acknowledgement before any applicable loss of the cancellation right. Accepting these general terms is not that separate agreement.

To exercise a cancellation right, send a clear statement to admin@tsrobotic.com or the registered office below before the deadline. Include your name, account email, order reference and the date of the order. You can use this wording: 'I wish to cancel my Magic Auth membership ordered on [date], order reference [reference].' You do not have to use a particular form.

Where cancellation requires reimbursement, we will return the amount due within the applicable statutory period, normally within 14 days of receiving the cancellation notice for a service, using the original payment method unless you agree otherwise. No refund fee applies. Your order confirmation must be provided in a form you can retain.

7. Acceptable use

You must not impersonate another person, submit evidence you have no right to use, access another account without authority, or interfere with the service. Do not bypass access controls, attempt to extract another person's identity data, or present a website example as a real verification.

A business must not submit a signing approval in place of the individual's own action. Security testing must remain within an expressly agreed scope. Report suspected vulnerabilities privately through our contact address and avoid including credentials or personal evidence in the initial report.

8. Service standards and responsibility

We will provide contracted services with reasonable skill and care. No identity check can guarantee detection of every fraud. A company remains responsible for its own risk decisions and any obligations that apply to its business. A signed receipt records the relevant evidence; it is not a promise that every transaction is suitable or legally effective in every context.

We may maintain or improve the service. Material changes to paid services or renewal pricing require appropriate notice and must respect the applicable contract and consumer rights.

For business customers only, and subject to liability that cannot lawfully be excluded, neither party is liable to the other for indirect or consequential loss, or loss of profit or revenue, and each party's aggregate liability in a twelve-month period is limited to fees paid or payable under the relevant service in that period. A separately agreed order may provide different limits.

The business liability cap does not apply to individuals acting as consumers. Nothing excludes liability for fraud, death or personal injury caused by negligence, or any other liability or statutory right that cannot lawfully be excluded. Consumers retain their rights in relation to faulty services and digital content.

9. Data, confidentiality and intellectual property

We and our licensors own the platform software and Magic Auth brand. You retain your rights in content you provide and grant only the permissions needed for the agreed service. These terms grant no general licence to train models on your identity evidence.

Both parties must protect confidential information received through the service and use it only for an authorised purpose, subject to lawful disclosure requirements. Personal information is handled as described in the Privacy Policy and any applicable data processing agreement.

10. Ending access and changes to terms

We may restrict access needed to address misuse, compromise, unpaid charges or a legal requirement. Any suspension or termination must respect the applicable contract and consumer rights. Account closure, subscription cancellation and a privacy erasure request are different actions; tell us which you require.

For business contracts, either party may terminate for a material breach not remedied within 30 days after notice, or immediately for insolvency where the law permits. Following termination, return and deletion of information are governed by the applicable agreement and lawful retention requirements.

Material changes to these terms require notice and any acceptance required by the applicable contract or law. We retain dated versions so the text associated with an acceptance can be identified. An updated webpage does not rewrite an earlier acceptance record.

11. Governing law and complaints

English law governs these terms. Business disputes are subject to the courts of England and Wales. Consumers retain any mandatory protections and rights to bring proceedings in the courts available to them under applicable law.

Send service or billing complaints to admin@tsrobotic.com, giving your account or order reference and the outcome you seek. Privacy complaints and regulatory contact information are set out in the Privacy Policy.